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Privacy Policy

Last updated: 05/07/2018

At MatterPay, we are dedicated to preserving the trust and confidence of everyone who visits and uses our Site ( or authorised uses of our software under other domain names. We take privacy very seriously, it’s an important subject for everyone at MatterPay.In this Privacy Policy we will discuss how we use your information, the limited cases where we disclose your information to others and how we keep this information secure. We never send you marketing communications or allow others to, unless you opt-in.

Who's who

MatterPay LTD ("us", "we", or "our")
We operate (the "Site") or authorised uses of our software under other domain names. MatterPay operates as a Data processor by providing a platform for Event Organisers to collection personal information in order to deliver their services.Event Organisers
These are companies, charities or individuals that use MatterPay to list events, collect Personal Information and process ticket sales for their events.Customers
Anyone who purchases tickets on our website or is added to the system by an Event Organiser.Users
Anyone who visits our website.

Types of data we collect

Personal Information
When you purchase a ticket (or tickets) through MatterPay, your name, address, email, contact number and any additional information that you have supplied will be stored in our ticket order database. This Information can be accessed only by the Event Organiser from which you purchased your tickets, in order to carry out their business, and by us in order to provide support for Event Organisers and Customers. The Event Organiser from which you purchase tickets is the Data controller for the information collected. MatterPay stores and processes this data to enable Event Organisers to provide their services and to send marketing material to you (if you opt-in).Log Data
Like many website operators, we collect information that your browser sends whenever you visit our Site. This may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use analytics services such as Google Analytics that collect, monitor and analyse this data.Cookies
Cookies are files containing small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from our website and stored in your browser. We use cookies to carry out essential website functions which will be stored on in your browser. In addition, if you explicitly accept it, we will use cookies to collect information about your activities on our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept these tracking cookies, you may opt-out of them at the top of this policy.

What we do with your data

Direct communications
We may use your Personal Information to contact you on behalf of the Event Organiser. This may include transactional emails, tickets that you have purchased and updates about cancellations, changes to or further information regarding events for which you have purchased tickets.Identification
Event Organisers may use your Personal Information in order to identify you when attending an event to ensure that you are authorised to access the venue. This is for the safety of others at the event and to verify that you are the ticket holder.Marketing communications
If you have chosen to opt-in to marketing communications from the Event Organiser then they may also contact you with newsletters, marketing or promotional materials and other information that the Event Organiser deems relevant to you.

Disclosing your Information to Others

We may share your information with trusted companies who process Personal Information for MatterPay, exclusively for the purposes of enabling our services to function. We will not share your information for any purpose other than as necessary to operate our products and services. Data processors that we work with are located within the European Economic Area and the United States, where processors also hold the Privacy Shield certification.

Types of companies that we disclose your data to:
  • Email service providers for transactional emails and tickets.
  • Error logging and consolidation services for improving our services.
  • Database server providers to store order information.
  • Document generation providers to create ticket PDF files.
  • Backup and disaster recovery providers.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Should we identify a breach in which we believe your Personal Information has been accessed or could be accessed, we will notify you within 72 hours.We do NOT store financial details, wherever we request this sensitive information (such as credit card data), it is transferred securely from you to Stripe, our tier one PCI compliant payment processor.Your personal information is encrypted and transmitted to us securely. You can verify this by looking for "https" at the beginning of the website address in your browser. The servers on which we store personally identifiable information are kept in a secure environment and all data held within these databases is encrypted using modern encryption standards.

You are in control of your Personal Information

You may opt out of any future communications from us or the Event Organiser at any time using the options listed at the bottom of any marketing material that you receive. Alternatively, you can do the following by contacting us via the email address or phone number at the bottom of this Privacy Policy:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Changes to this Privacy Policy

This Privacy Policy is effective as the date listed at the top of this document and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy or if you feel that we are not abiding by this Privacy Policy, you should contact us immediately via telephone at +44 117 990 2973 or via email at